Return policy

At ANDUFIT, we strive for full customer satisfaction. If, for any reason, you are not satisfied with your purchase, you have the option to return the product within 14 days of receipt.

Conditions for Return

To qualify for a return, the following conditions must be met:

Return requests must be submitted within 14 days of receiving the order.
The product must be in good, original condition and returned in its original packaging.
A return box is provided with your order to facilitate the return process.

Product Condition

The ANDUFIT unit must be clean, undamaged, and fully functional to be eligible for return. Returns not meeting these requirements may be refused or partially refunded.

Examples of unacceptable damage include:

Tears or holes in the mattress surface
Stains or discoloration from spills or improper cleaning
Excessive wear, such as fraying or flattened filling
Broken or non-functioning components (e.g., massage motors or remote control)

Accessories

All accessories originally supplied with the ANDUFIT unit must also be returned in their original packaging and in good condition.

Accessories include, but are not limited to:

Remote control
Adapter
Power plug
User manual

If any accessories are missing, ANDUFIT reserves the right to:

Request the customer to ship the missing items at their own expense, or
Deduct the value of missing items from the refund amount.

Return Procedure

You may initiate your return directly via the following link: https://erp.hhp-group.com/hhp-returns

On this page you can:

Register your return
Download a return label
View shipping instructions

Refund

Once we have received and inspected the returned product, the purchase amount will be refunded via the original payment method within 7 business days.

Important Note on Return Period

The 14-day return period must not be exceeded. The specific return period is stated in your communication with HHP or on the return portal. Please ensure your return request is submitted within this period for correct processing.

Questions?

For further assistance, please contact our customer service at [email protected]. We are happy to help.